Our perishable products are packed in insulated boxes with ice packs and shipped Monday-Wednesday via FedEx 2 Day. Please note we do not ship for weekend deliveries. Our Organic Greens Powders are mailed via USPS Ground and typically arrive within 3-7 days. When your package ships (both subscriptions and a la carte), we will send you a confirmation email with your tracking number. Please check your SPAM folder if you are not seeing an email from us or contact us with any additional questions. We cannot ship to PO Box addresses so please provide a street address as your shipping address in the checkout. Orders placed with a PO Box will be canceled and refunded. At this time, we only ship domestically within the Continental United States and Hawaii. We are currently unable to ship to US Territories or overseas.
How can we help?
How do you ship Suja products?
What is your cancellation/refund policy?
We strive to provide prompt and efficient service to our customers. Therefore, we can only accept order changes or cancellations for unprocessed orders. Once an order is in the process of being picked, packed and prepared for shipment, we are unable to cancel it or make any changes. To ensure the quality and safety of our products, all sales are final and returns are not accepted. Please thoroughly review your purchase details and shipping address before completing your order.
How can I manage my subscription?
You can manage your subscription through the customer portal here.
- Enter the email connected to your subscription.
- You will receive an email with a unique code to log in.
- You can choose to change your subscription product or quantity, update your next charge date or frequency, skip or cancel your upcoming shipment schedule.
If you didn't set up an account at checkout, please request an account invite using the email address you used at checkout. If you are experiencing any issues logging in or are unable to reset your password, please contact us for assistance.
What is the shelf life?
The shelf life for our juices and shots is approximately 30-90 days depending on the product. When you order directly from us, we guarantee our products will arrive with at least 30 days before their best by date. You may go off the best by date if the juice is unopened and refrigerated. Once opened, you can store it in the fridge for up to 5 days for optimal freshness and quality.
Our Organic Greens Powders have a 2-year shelf life and shelf stable!
Do I need to keep refrigerated?
Yes, our products are perishable and must be kept refrigerated (below 40°F.) When you order directly from us, we ship our products in an insulated box with ice packs to ensure it stays cold during transit. Please refrigerate immediately after being received.
Why is there sediment at the bottom of the bottle?
Our products are cold-pressed with fresh, plant-powered ingredients. If you see any sediment inside the bottom of your bottle, don't fret! Some of the ingredients we use settle to the bottom more than others (ginger, pepper, etc.). Ginger is the most common ingredient to see collected at the bottom of the bottle, and appears white. Simply shake to distribute all ingredients evenly throughout before enjoying!
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Have questions?
Something not in FAQ or have another question, please reach out!
